Customer Terms And Conditions of Sale

When accepting our Terms & Conditions of Sale, customers agree to follow all our policies of sale in our “Delivery & Returns” section.

We will notify the Designer within 1 working day and they will post out to you within 5 working days.

Ordering with us

When you place an order, we’ll need your name, address, e-mail address, credit / debit card number and card expiry date.

It’s useful to have a contact telephone number so that we can reach you if there’s a problem with your order, or if your order requires a delivery quote. This information is also given to our couriers in case they need to contact you about the delivery of your order.

Unfortunately we cannot fulfill any obligations if the product you ordered becomes out of stock, if a Maker is unable to fulfill their order due to circumstances beyond reasonable control, or if we are unable to obtain authorisation for your payment, or if we identify a pricing or product description error.

Payment

Payment for all orders is at point of sale and not at point of despatch. Payment must be made using our online payment facility.

The total cost of your order is the price of the products ordered plus delivery, unless clearly marked otherwise. By entering card details onto our system you confirm that the credit or debit card being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

To be eligible to purchase products on this website you must be over 18 years of age, stipulate a delivery address in the United Kingdom (PO box numbers and hotels are not acceptable) and possess a valid credit or debit card.

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

We reserve the right to reject any offer of purchase by anyone at any time.

Contract Cancellation

If you change your mind you’re entitled to cancel a purchasing contract, provided you do so no longer than seven working days after the day on which you receive the products. You’ll be given a full refund, which includes the initial postage charge. Please see our Delivery & Returns policy for more details. If you wish to cancel this contract prior to order despatch, please contact us as soon as possible. If your order has already been despatched please follow the procedure set out in our Returns Policy.

Product Pricing & Descriptions

All prices published are set by our Makers and are in pounds sterling. Each product purchased is sold subject to its Product Description, but please do remember that handmade craft is not mass-produced and therefore slight variables in design and colour are always possible.

Stock

Some of our Makers always keep a range of their work in stock at all times and are able to deliver within 3-5 working days. Others require longer delivery periods or only make to order so please do bear this in mind if you are ordering a gift for a specific time. If you need something by a given date and are unable to communicate this via our site please do contact us and we will do our best to help you.

Commissioned Items

Some of our Makers will take commissions. You will be able to work with our Makers to discuss your needs and design a bespoke piece just for you. A non-refundable deposit, payable at the beginning of the order, will be arranged and you’ll be given clear guidance on full costs and expected delivery times. Please note that your cancellation rights are affected once a commission is started – see Returns & Refunds for more details.

Delivery and Returns

Delivery Charges and times: UK mainland delivery costs are included in the onscreen prices unless clearly stated otherwise (e.g for furniture and larger craft items) and estimated delivery times are also given with each product. We’ll all work very hard to meet the delivery times quoted on our site but please bear in mind that these are estimates and postal services aren’t always as reliable as we’d like them to be! At times of public holidays, e.g Christmas, delivery may take a little longer.

Delivery Methods: We use national courier services and Royal Mail, depending on the type and size of Craft ordered, and a signature is usually required on delivery. Some of our Makers choose to deliver their work in person.

Packaging: Careful waste management is very important to our company and we’re looking to use as much eco packaging as possible. Our tissue paper and labels are environmentally friendly and we encourage our Makers to recycle boxes and padded envelopes. We want you to be happy with the standard of packaging used and welcome any feedback.

Customer Details

Please ensure that your delivery address details are correct. We can't be held responsible for any delivery problems that may arise due to incorrect address details. A lot of our couriers require a signature on delivery. If you indicate that a package can be left at your home or with a neighbour, this is at your own risk. Some couriers do not like to leave parcels unless signed for by the customer, so we can’t guarantee delivery if you are unable to receive the parcel yourself.

Returns and Refunds

The Customer accepts that campaignfordrawing.org does not guarantee items for sale on the site. Our Makers are responsible for their own products. When a Customer makes a transaction on our site they accept that they are entering into an agreement with the Maker of the item and that although The Campaign For Drawing will do all possible to ensure a high standard of service, we are not responsible or liable for the condition of the products.

We hope that you’ll be very happy with your purchases from The Big Draw Shop, but understand that occasionally you may wish to return an item and seek a refund. If this is the case you need to let us know in writing no longer than 10 working days after the date on which you received the products.

Please email us at shop@campaignfordrawing.org with your contact details, your order details and let us know why you are returning an item so that we can put things right for you. You’ll then be sent a returns address and details of how to proceed.

Please return your item in good condition, ideally with its original packaging within 12 working days from the date you received the products. The refund includes the original delivery charge but we’re unable to offer free returns at this time.

If you’re returning a product because it is faulty we will pay the return delivery costs.

If you return goods to us, please use an insured method of despatch and obtain proof of posting. We can’t accept liability for returned goods being lost or damaged in transit.

Commissioned items

Once a commissioned piece is ordered and a deposit has been paid it usually cannot be cancelled unless specifically by agreement with The Campaign For Drawing and the Maker involved. Once a Maker has started a commissioned piece, it is unlikely that a cancellation will be possible. However, if you email us as soon as possible after placing the order, we’ll check with the Maker to see if a cancellation is possible.

Privacy Policy

We collect data about you when you place an order, join our mailing list, contact us or enter competitions on our site. We may share your contact details with our carefully selected partners, in particular those companies offering prizes on our site. You’ll always be able to unsubscribe from any mailing list. We take your personal privacy very seriously and will not sell, distribute or disclose information about you unless approved by you or unless we are required to do so by law.

If you have any specific questions about how we handle your data please email us on shop@campaignfordrawing.org